Orders will be processed within 1‑3 business days after payment confirmation, excluding weekends and Chinese public holidays. If items are out‑of‑stock, we will notify you via email.
Shipping Method
We ship worldwide mainly via DHL Express. Goods are dispatched from China. Estimated delivery time for North America: 10‑14 working days. Delivery timeframe is an estimate only and not guaranteed; delays may occur due to customs clearance.
Customs & Duties
Import duties, taxes or customs clearance fees may apply upon arrival in your country. These charges are the recipient’s responsibility. If a package is returned because the recipient refuses to pay customs fees, all round‑trip shipping costs will be deducted from any refund.
Tracking
Once shipped, we will send you a tracking number by email. You may check shipment status on the official DHL website.
Lost or Damaged Packages
‑If a package is confirmed lost by the logistics provider, we will assist you with carrier claim procedures. ‑Please take photos of damaged outer packaging at the time of delivery. Damage claims require supporting photo evidence.
Undeliverable Packages
Packages returned due to incorrect address or unsuccessful delivery will incur return shipping fees borne by the buyer.
Hubungi Kami
Company: Shenzhen Zhongkong Huilian Technology Co., Ltd. Phone: +8613602696879 Address: Room 101, No.57 Xinfengyuan, No.7 Zhongxin Road, Wanfeng Community, Xinqiao Sub‑district, Bao’an District, Shenzhen, China