At https://www.imrtrading.com/, we strive to provide high-quality products and excellent customer service.
Customers may request a full refund within 30 days of receiving their order, provided the product is unused, in its original packaging, and in resellable condition.
To initiate a return, please contact our support team at [Your Support Email] with your order number. Once your return is approved, you will receive instructions for returning the item.
Refunds will be processed within 3–5 business days after we receive and inspect the returned product. Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect upon delivery.
If you receive a damaged or defective item, please contact us immediately with photos of the issue, and we will process a replacement or full refund at no extra cost to you.
All final sale items are non-refundable. For any questions about returns or refunds, please reach out to our customer service team.